EDEN IAS

Public Grievances

UPSC CURRENT AFFAIRS | MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS RELEASED NATIONAL E-GOVERNANCE SERVICE DELIVERY ASSESSMENT (NESDA) 2021 REPORT | 14TH JUNE | PIB

SYLLABUS SECTION: GS III (GOVERNANCE)

WHY IN THE NEWS?

Recently, the Department of Administrative Reforms & Public Grievances (DARPG) had constituted NeSDA in 2019 to assess State, UT, and Central Ministries on the depth and effectiveness of e-Governance service delivery.

  • The biennial study helps the respective governments improve their delivery of citizen-centric services and shares best practices across the country to emulate.

WHAT IS E-GOVERNANCE?

  • e-Governance is the use of Information and Communication Technology (ICT) at all levels of Government to transform relations with citizens, businesses, and other arms of government.

KEY HIGHLIGHTS OF NESDA 2021

  • NeSDA 2021 covers services across seven sectors – Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment, and Tourism sectors in Public Grievances.
  • Improvement in the country’s e-Governance landscape (from 2019) highlighted by: e-Services of Finance and Local Governance & Utility Services sectors were most widely used.
  • Amongst all States and UTs, Kerala had the highest overall compliance score.
  • Among North-East and Hill States, Meghalaya and Nagaland are leading States and among UTs, Jammu & Kashmir ranked the highest.
  • Increase in e-Service Delivery, Rise in use of integrated/centralized portals for delivery of e-Services, Improvement across assessment parameter scores.
  • e-Services of Finance and Local Governance & Utility Services sectors were most widely used.
  • Amongst all States and UTs, Kerala had the highest overall compliance score.
  • Among North-East and Hill States, Meghalaya and Nagaland are leading States and among UTs, Jammu & Kashmir ranked the highest
Recommendations:
  • Mandatory Sector-specific Service Focus to attain SDG Goals.
  • Adoption of Standards for Uniformity in Governance.
  • Focus on security and privacy, Embracing New Age Technologies, etc.
  • Improve assessment parameters and incorporate learnings from global digital government trends.
  • Alignment of e-Services delivery with global digital government best practices

Source: PIB

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